Return Policy

Return Policy – Socotra Health

At Socotra Health, we are committed to ensuring our customers are satisfied with their purchases. If, for any reason, you’re not happy with your order, we provide a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

How to Initiate a Return

If you are unsatisfied with your purchase, please reach out to us at [email protected] within 14 days of receiving your product. Once your return is approved, we’ll process a full refund to your original payment method within 3-5 business days.

To begin the return process, simply contact us at [email protected]. Upon approval, we’ll provide instructions on how to return your item.

For any questions about returns, feel free to get in touch at [email protected].

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us right away if the item is damaged, defective, or incorrect. We’ll work to resolve the issue as quickly as possible.

Changed Your Mind?

If you’ve received your item and decided you no longer want it, provided the product is unopened, you can still request a return within 30 days. Supplements will not be returned to stock but will be sent to our QA department for analysis.

Refund Process

After receiving and reviewing your return, we will notify you of its approval status. If approved, we’ll issue a refund to your original payment method. Please note that your bank or card issuer may take additional time to post the refund.

We appreciate your trust in Socotra Health!