Privacy Policy

Socotra Health Privacy Policy

Effective Date: 10/12/2023

Introduction to Our Privacy Commitment

Welcome to Socotra Health. We are dedicated to safeguarding your personal information and privacy rights. If you have questions or concerns about our policy or practices regarding your personal information, please contact us at [email protected]. Trusting us with your personal information when you use our services and visit Socotrahealth.com is a responsibility we take seriously. This notice aims to clarify our privacy policy, detailing the information we collect, how we use it, and your rights. Please read it carefully for a clear understanding. If you disagree with any terms in this policy, please discontinue using our site and services. Our policy applies to all information collected through our website and related services, sales, marketing, or events (collectively referred to as the “Sites”).

Information Collection Practices

We collect personal information that you provide voluntarily when registering on the Sites, expressing interest in our products and services, participating in activities, or contacting us. The information we collect depends on your interactions with us and the Sites, your choices, and the products and features you use. This includes:

  • Name and Contact Data: Your first and last name, email address, postal address, phone number, and other similar contact data.
  • Payment Data: Necessary data to process your payments, like your payment instrument number and security code. Our payment processor stores all payment data. Review their privacy policies for more details.
  • Automatically Collected Information: When you visit, use, or navigate the Sites, we automatically collect certain information. This includes your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. We use this for security, operation, internal analytics, and reporting purposes.

Utilization of Your Information

  • Marketing and Promotional Communications: We might use your information for marketing, in line with your preferences. You can opt-out anytime.
  • Administrative Information: We send product, service, and feature information, along with policy changes.
  • Order Fulfillment: We manage your orders, payments, returns, and exchanges.
  • Site Protection: We use your information for fraud monitoring and prevention.
  • User Communications: With your consent, we enable user-to-user communications.
  • Policy Enforcement and Legal Compliance: We respond to legal requests and prevent harm.
  • Other Business Purposes: We use your information for data analysis, trend identification, promotional campaign effectiveness, and improving our Sites, products, services, marketing, and your experience.

Information Sharing Protocols

  • Compliance with Laws: We disclose information when legally required.
  • Vital Interests and Legal Rights: We disclose information to investigate policy violations, fraud, threats, or as litigation evidence.
  • Third-Party Service Providers: We share data with vendors and agents performing services for us.
  • Business Transfers: In mergers, acquisitions, or bankruptcy, we may share your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies for storing and accessing information. Our Cookie Policy details how we use these technologies and your cookie refusal options.

Information From Minors

We do not knowingly collect data from or market to children under 18. If you are under 18, use the Sites with parental consent. Contact us at [email protected] if you know of data we have collected from minors.

Your Privacy Rights

In regions like the European Economic Area, you have rights under data protection laws, including access, rectification, erasure, restriction, portability, and objection to processing your personal information. Withdraw consent anytime. Contact us for requests. If you believe we are unlawfully processing your information, you can complain to your local data protection authority.

Account Information

  • Update Account: Log into your account settings.
  • Contact Us: Use the provided contact information.
  • Email Marketing Opt-Out: Unsubscribe from marketing emails or adjust your preferences in account settings.

Data Breach Protocols

In case of a data breach, we will notify you if there’s a risk of serious harm. We will inform the Supervisory Authority within 72 hours of becoming aware of the breach.

Do-Not-Track Features

We do not currently respond to DNT browser signals or similar mechanisms. If online tracking standards change, we will update our practices in a revised Privacy Policy.

California Residents’ Privacy Rights

California residents have specific rights regarding personal information access. Annually, you can request information about our data sharing for direct marketing and the third parties involved. Underage California residents with registered accounts can request data removal from the Sites. Contact us in writing for these requests.

Contact Us

If you have questions or comments about this policy, you may contact us using our contact page by clicking HERE.